Thank you for choosing our wig products! We are committed to providing you with a high-quality wig shopping experience. If you are not satisfied with the product you purchased, please read the following refund and return policy carefully to ensure that you understand our process and terms.
Return Policy
Return Time: If you are not satisfied with the wig you purchased, you can apply for a return within 30 days of receiving the product.
Product Condition: Returned products must be in new condition, unused, and with original packaging and tags. Any products with signs of damage or use will not be accepted for return.
Special Items: Due to hygiene reasons, the following products will not be accepted for return once unpacked:
Human Hair Wigs
Synthetic Wigs (if they have been tried or not kept in the original packaging)
Refund Policy
Refund Method: Once we receive your returned product and confirm that it meets the return policy, the refund will be refunded to the original payment method used when you purchased it.
Refund Processing Time: Refund processing usually takes 5-7 business days, and the specific arrival time may vary depending on different banks.
Return Process
Apply for a return: Please contact our customer service department through our customer service hotline () or email () to apply for a return.
Get a return authorization: The customer service representative will provide you with a return authorization code and return address.
Packaging and Shipping: Please package the product securely to prevent damage during transportation and affix the return authorization code to the outside of the package.
Sending returns: Choose a trackable courier to send the product back. It is recommended that you keep the tracking information of the waybill so that you can check the status of the package.
Return Shipping Costs
Shipping Policy: If it is due to our error (such as sending the wrong product or the product is defective), we will bear the return shipping costs. For returns caused by personal reasons (such as dislike, size is not right, etc.), the shipping costs must be borne by the customer.
After-sales Service
If you encounter any problems after purchase or have any questions about the product, please feel free to contact our customer service team. We will serve you wholeheartedly and ensure that you have a satisfactory shopping experience.
Thank you for choosing us, we look forward to working with you and helping you find the most suitable wig product!
