Welcome to our wig sales website! To help you better understand our products and services, we have compiled some frequently asked questions and their answers. If you have other questions, please feel free to contact our customer service team.
How do I choose the right wig?
When choosing a wig, please consider the following points:
Type: Choose a human hair wig or a synthetic wig, according to your budget and needs.
Color: Consider your skin tone and hair color and choose a suitable color.
Length and style: Choose the right length and style according to your personal preference and occasion.
Can the wig be washed?
Yes, most wigs can be washed. Please follow the steps below:
Use a mild shampoo suitable for wigs.
Wash gently under running water without rubbing.
Rinse well with cold water and gently dry with a towel, avoid strong wringing.
Does the wig get tangled easily?
Normally, if you take good care of the wig and avoid wearing it in a humid environment, it is less likely to get tangled. We recommend that you comb the wig regularly and use care products designed specifically for wigs to keep it smooth.
How to store the wig?
When storing your wig, follow these tips:
Keep your wig in a dry, cool place away from direct sunlight.
Use a wig stand or wig box to keep it in shape.
Try to avoid fitting your wig together to prevent tangling.
Are wigs irritating to your skin?
Most wigs are safe and suitable for most people. However, some people may have an allergic reaction to the materials or adhesives used in wigs. It is recommended to test on a small area of skin before wearing for the first time.
How long does it take to ship?
Our standard shipping time is usually 6 business days. The specific time may vary by location and shipping method. You can check the estimated delivery time at checkout.
What should I do if I am not satisfied with my order?
If you are not satisfied with the wig you purchased, please refer to our Refund and Return Policy for the relevant process. Generally, you can request a return within a certain period of time after receiving the item.
How to care for a human hair wig?
To care for a human hair wig, you can follow the steps below:
Wash with shampoo and conditioner suitable for human hair.
Use hair oil or conditioning spray to keep it shiny and moisturized.
Avoid direct contact with hot tools, or use heat protection spray to protect the wig.
What payment methods do you accept?
We support a variety of payment methods, including credit cards, debit cards and common electronic payment platforms. You can choose the appropriate payment method at checkout.
How to track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this information to track the order on our logistics partner website.
What if I haven’t received my order yet?
If the order does not arrive on time, please check your order tracking information. If there is still a problem, please contact our customer service team and we will assist you in resolving the problem.
If you have other questions or need further assistance, please do not hesitate to contact us at any time! Thank you for choosing our wig products and wish you a happy shopping!
